FAQ

Welcome to BestHeandler.de, your preferred online store for high quality and innovative products! The key to quality savings. Our goal is to provide you with a unique shopping experience by offering carefully selected items that combine quality, functionality and style.

At BestHeandler.de we believe that quality products don't have to be expensive. Our dedicated team works tirelessly to source the best products from around the world and deliver them straight to your door. We place a high value on excellent customer service and strive to exceed your expectations every time.

Our promise:

• High quality products: We select only the best items to ensure you always receive the best.
• Fast delivery: Thanks to our partnerships with leading shipping service providers, we deliver quickly and reliably.
• Customer Satisfaction: Your happiness is our priority. We are always here to answer your questions and address your concerns.

We pride ourselves on offering a wide range of products for every occasion. Whether you're looking for the latest trends or need practical solutions for everyday life, we've got you covered. Explore our range and see how easy it can be to make quality savings.

Thank you for choosing BestHeandler.de for your shopping. We look forward to serving you!

•When will my item be shipped?

Orders are dispatched from our warehouse Monday to Friday. Orders placed before 11am (GMT) will be dispatched the same business day.

•How long does delivery take?

You will receive our email to track your package after you complete your order.

Due to high demand, delivery may take 7-15 days.

•How can I track my shipment?

An email with a tracking number will be sent to you once your order is completed. You can track your order via the email or track it here.

•What if I didn't receive my shipping confirmation email?

Shipping confirmation email will be sent to your email address once your package is shipped (within 3 business days of your order). However, sometimes it might end up in your spam folder. You can check your spam folder. If the above method doesn't work, it might happen that you provided an incorrect email address.

Contact us at bestheandler@outlook.de so we can help you.

•What payment methods do you offer?

You can pay with: Visa, Mastercard, PayPal, Klarna, SOFORT or Stripe. All our payments are processed in GBP.

•Do I have to pay customs duties?

NO! You do not have to pay for any part of the shipment. Enjoy our free shipping service.

•Can I return my item?
Enjoy hassle-free returns! You have 14 days after purchasing from BestHeandler to return it for a 100% refund, no questions asked. We truly believe you will love this product. Please note that we cannot accept returns or offer refunds unless the product is damaged or incorrectly delivered.

• I would like to file a complaint, how can I do that?
You can send us an email with your complaints (preferably with pictures of damaged or defective products) to customer service at bestheandler@outlook.de.

• I made a mistake in my order, can you change it?
Unfortunately, it is no longer possible to change the item once the shipping confirmation has been received.

I never received a confirmation email?
Please check your spam folder. If you still can't find anything, contact us at bestheandler@outlook.de, we will get back to you within 24 hours.